The Intact team comprises of 5 Field Engineers and 2 In-house Engineers. However the significance of this team, is its knowledge base and knowledge update. Every member of the team is connected to the service base by using latest communication equipments like pagers and mobiles. The team has a support of highly qualified back-office and help desk overlooking the responsibility, that the client's computing hassles are rectified on the spot and no second calls for the same problem have to be made resulting in saving the client's valuable time.

During the years of providing efficient service to the clients, the company has come across various grievances of its clients relating to their computing needs and requirements. Hence, Intact Computers now boasts of having setup an in-house workshop where it will be now strengthened with an in-house team of specialized engineers who will cater to the repairing needs of clients for various materials such as Printers (Dot Matrix; Inkjet as well as Laser), Monitors (Monochrome; Mono VGA as well as color), CD-ROMs, Floppy Drives, SMPS, etc. This will for sure, save the clients time as well as money. During the time taken for the repairing of some of the above materials the company will see to it that the client gets a standby item, from its own stock, so that the client does not suffer till his material is brought back duly repaired.